Question 1

How do I contact Landlod support?

Accepted Answer

Four ways, all on this page: email info@landlod.co.ug, call 0200 881 100, message us on WhatsApp at +256 755 732 763, or fill in the contact form below. Use whichever suits you — they all reach the same support team.

Question 2

How quickly will I get a reply?

Accepted Answer

Calls and WhatsApp messages are answered live during business hours. Emails and form submissions usually get a reply within a few hours on a working day. Anything that arrives outside business hours is answered the next working day.

Question 3

What should I include so you can help faster?

Accepted Answer

The phone number registered on your account, and — depending on the problem — your Space Code (the 11-digit number for your unit), the mobile-money transaction ID, or a screenshot of what you're seeing. With those, most issues are resolved on first contact.

Question 4

I can't log in. What do I do?

Accepted Answer

Use the "forgot password" link on the login screen to reset it with the phone number or email registered on your account. If you no longer have access to that number, contact support — we'll verify who you are before changing anything on the account.

Question 5

Do I need the app to use Landlod?

Accepted Answer

No. Paying works over mobile money on any phone, and receipts arrive by SMS with a download link that needs no login. The app and the web dashboard at app.landlod.co.ug are there for people who want to see everything in one place.

Question 6

How do I delete my account and my data?

Accepted Answer

Email info@landlod.co.ug from the address registered on your account, or call us, and ask for your account to be closed. We'll verify it's you before acting. Under Uganda's Data Protection and Privacy Act 2019 you can also request access to or correction of your data. Note that records tied to completed payments are kept where the law requires it — our Privacy Policy sets out what that covers.

Question 7

How do I pay my rent?

Accepted Answer

Pay with mobile money — FlexiPay, MTN MoMo or Airtel Money — against your Space Code, the permanent payment number for your unit. It's in your welcome SMS and on every receipt and invoice SMS.

Question 8

I paid but no receipt SMS arrived.

Accepted Answer

First check that your phone shows the mobile-money debit. Receipts normally arrive moments after the channel confirms the payment. If more than 10 minutes pass, contact support with your mobile-money transaction ID — every payment is traceable by it.

Question 9

I lost my receipt, or someone doubts it's genuine.

Accepted Answer

Receipts are permanent — download yours again from your dashboard or ask us to resend the link; it's the same original document. Anyone who doubts it can scan the QR code on the PDF, which opens Landlod's verification page showing the payment facts. Bank account numbers are never shown.

Question 10

When does money reach my bank?

Accepted Answer

On Realtime properties, each payment is dispatched on the next settlement run after it confirms. On Lumpsum, collections accumulate and settle together per your arrangement. Either way you get a confirmation when the transfer into your bank actually completes.

Question 11

Why is my bank account "under review"?

Accepted Answer

The name registered at your bank didn't exactly match what was entered. A person reviews it, and no money moves until the account is verified — that's protection, not bureaucracy. Contact support if it's been longer than a day.

Landlod Support

Three ways to reach support

Email us

Call us

WhatsApp

Support hours

Visit our office

Frequently asked questions

Getting help

Account & app

Payments & receipts

Getting paid (landlords & managers)

Message our support team

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